Privacy policy.

Equality Counts  respects your privacy and assures any information held will be done so confidentially. This policy is in regard to this website and Equality Counts only. Providing personal data is not a requirement of using this website. To submit an enquiry via the contact form you are required to submit or allow for the collection of certain data in order for us to respond to your message.

 Please take your time to read and understand this Privacy Policy carefully. Your continued use of this website is taken as acceptance of this Privacy Policy. 

 For questions regarding our privacy policy please express this in writing with the subject heading: Privacy Policy and send your enquiry to this email: sarah@equalitycounts.co.uk

​Equality Counts will only collect and use personal data in a way that is consistent with our obligations and your rights under the law. And only in a way necessary for us to provide our services to you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

  • Supplying our services to you.

  • Personalising and tailoring our services for you.

  • Communicating with you. This may include responding to emails, text messages or calls from you.

  • Supplying you with information by email about courses, coursevdates, appointments or changes or cancellations etc. (you may unsubscribe or opt-out at any time by emailing us to request that you are removed from our mailing list or by clicking on the unsubscribe link, where applicable).

​Equality Counts works to uphold your rights as defined by the GDPR (General Data Protection Regulation) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 which are;

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  • The right to be informed about our collection and use of your personal data.

  • The right to access the personal data we hold about you.

  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.

  • The right to restrict (i.e. prevent) the processing of your personal data.

  • The right to object to us using your personal data for a particular purpose or purposes.

  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

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For more information about our use of your personal data or exercising your rights as outlined above, please so contact us on the above address.

​Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

​If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

​So, what data do we collect? This will depend upon your use of our website but will consist of the collation of some or all of the personal data listed below;​

  • Name

  • Email address

  • Telephone number

  • Address

  • Information about your preferences and interests

  • Health conditions and injuries

  • DOB

  • Emergency contact

  • Referral details

​We will not share any of your personal data with any third parties. The exception being a legal requirement to share certain personal data, which might include yours, if we are involved in legal proceedings or if needed to comply with legal obligations, a court order, or the instructions of a government authority.

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You may request details and a copy of what personal data we have about you at any time. This is known as a “subject access request”. All subject access requests should be made in writing. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 10 working days of receiving it. We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

​Our website is hosted on the squarespace.com platform. Squarespace.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Squarespace.com data storage, databases and the general Squarespace.com applications. They store your data on secure servers behind a firewall. Further details can be found at Squarespace.com.

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